Refund policy
We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return:
- The return request must be submitted within 30 days of delivery.
- The item must be unused, undamaged and returned in its original condition.
- All original packaging, accessories, manuals and included components must be returned.
- Proof of purchase or an order number must be provided.
Items showing signs of misuse, accidental damage, unauthorized modification or excessive wear may not qualify for a refund.
Starting a Return
Submit your return request through the contact form available on our website. Include your order number, the reason for the return and photographs if the item arrived damaged or defective.
Do not send an item back without receiving return instructions. Unauthorized returns may not be accepted.
The approved return location will be provided after your request has been reviewed.
Return Shipping
If the item arrived damaged, defective or incorrect, we will provide appropriate return instructions and cover reasonable return shipping costs.
For returns caused by a change of mind, accidental purchase or incorrect information provided at checkout, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the order arrived damaged, defective or incorrect.
Damaged, Defective or Incorrect Items
Inspect your order after delivery. If you receive a damaged, defective or incorrect item, contact us through the website contact form as soon as possible.
Please provide your order number and clear photographs or videos showing the issue. Once reviewed, we may offer a replacement, refund or another appropriate resolution.
Refunds
We will notify you after the returned item has been received and inspected.
If approved, the refund will be issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Shipping, handling and return costs may be deducted where applicable.
Exchanges
We do not guarantee direct exchanges. If you need a different item, the simplest option may be to return the original purchase and place a new order after the return is approved.
Order Cancellations
Orders may only be cancelled before they enter processing or shipment. Once an order has been processed or shipped, it cannot be cancelled and must follow the standard return procedure.
Cancellation requests are not guaranteed.
Non-Returnable Items
The following may not qualify for return:
- Items returned after the 30-day period
- Used, damaged or incomplete items
- Items missing original packaging or accessories
- Items damaged through misuse or improper care
- Gift cards
- Final-sale or clearance items clearly marked as non-returnable
This policy does not limit any consumer rights available under applicable law.