Shipping policy
Shipping Area
We currently ship only within the United States.
Orders cannot be shipped to international addresses. Certain remote locations, territories, military addresses or restricted destinations may not be available at checkout.
Order Processing
Orders are normally processed within 1–2 business days.
Orders placed on weekends or public holidays will begin processing on the next business day. Processing times may be extended during holidays, promotional periods or periods of unusually high order volume.
Estimated Delivery
Most orders are delivered within 4–5 business days after processing.
Delivery times are estimates and are not guaranteed. Delays may occur because of severe weather, carrier disruptions, public holidays, high shipping volumes or circumstances outside our reasonable control.
Order Tracking
Tracking information will be provided when the order has been shipped. It may take up to 48 hours for tracking information to become active after shipment.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
We are not responsible for delays, failed delivery or loss caused by an incorrect or incomplete address submitted during checkout.
If you notice an address error, contact us immediately through the website contact form. Address changes cannot be guaranteed after an order enters processing.
Lost or Delayed Orders
If tracking has not updated for several business days or the order has not arrived within a reasonable period, submit a request through our website contact form.
We may contact the shipping carrier or request additional information before offering a replacement or refund.
Delivered but Not Received
If tracking shows that an order was delivered but you cannot locate it:
- Check around the delivery location.
- Ask household members or neighbours.
- Confirm the shipping address on the order.
- Contact the shipping carrier.
- Submit a request through our website contact form.
Claims must be reported promptly. We are not responsible for items lost or stolen after confirmed delivery, but we will review each case and provide reasonable assistance.
Damaged Packages
If a package arrives visibly damaged, take photographs before opening it. Keep the packaging and contact us through the website contact form with your order information and photographs.
Multiple Shipments
Orders containing multiple items may arrive in separate packages. Separate tracking details may be provided for each shipment.
Taxes and Charges
Applicable taxes and shipping charges will be displayed during checkout before payment is completed.